Returns and refunds policy


Our return policy lasts for 14 days. If more than 14 days have elapsed after receipt of your package, we are unfortunately unable to offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To obtain a refund, the parcel must be returned within 14 days of delivery. After this period, we will not be able to accept your return and refund the merchandise.

Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

In certain cases, only partial refunds are granted: (where applicable)
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery.


Refunds (if applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.


Delayed or missing refunds (if any)
If you haven't yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.

If you have taken all these steps and still have not received your refund, please contact us at contact@portinot.com.


Exchanges (where applicable)
We will only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail at contact@portinot.com and we'll send you the return address.


Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them, and they will know that you have returned their gift.

Shipping

To return your product, you must send the parcel to the postal address we will have communicated to you by email.

Shipping costs related to the return of your item are at your charge. They are non-refundable.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than €20, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.